Antecedents and outcomes of career plateaus: The roles of mentoring others and proactive personality

Although mentoring others and career plateaus are both common experiences for seasoned employees, they are rarely examined together. In this study, we considered mentoring others as an antecedent of career plateaus and emotional exhaustion and turnover intentions as outcomes of career plateaus for mentors. We also examined the moderating role of mentors' proactive personality. Results of hierarchical regression analyses based on 188 mentoring dyads indicated that career-focused mentoring alleviated both hierarchical and job content plateauing perceptions. Mentors' proactive personality moderated the relationship between career-focused mentoring and hierarchical plateauing such that the negative relationship is stronger for low proactive personality mentors. Hierarchical plateaus were positively related to mentors' emotional exhaustion and turnover intentions whereas job content plateaus only positively related to turnover intentions. Proactive personality moderated the relationship between job content plateaus and mentors' work-related attitudes such that the positive relationships were stronger for more proactive mentors. The implications and future research suggestions are discussed.     

Psychological contract breach,affective commitment to organization and supervisor,and newcomer adjustment: A three-wave moderated mediation model

This study examines the relationship of psychological contract breach to newcomer adjustment outcomes using affective commitments to organizations and supervisors as mediators and also looks at the moderating role of affective commitment to supervisors. Drawing from data collected at three points in time among a sample of newcomers (N = 224), we found that Time 2 affective organizational commitment mediated a positive relationship between Time 1 psychological contract breach and Time 3 turnover intention and emotional exhaustion. Moreover, affective commitment to supervisors interacted with organizational commitment such that the latter was more negatively related to Time 3 outcomes at low levels of commitment to supervisors. Similarly, the indirect relationships of psychological contract breach to Time 3 outcomes were stronger and negative at low levels of commitment to supervisors. Affective commitment's role in the psychological contract breach-outcome relationships during the entry period is discussed.     

Dealing constructively with negatively evaluated emotional situations: the key to understanding the different reactions of teachers with high and low levels of emotional intelligence

Recent work on the distinctive features of emotions appraised as either negative or positive has links to the investigation of differences in levels of emotional intelligence. In a study with experienced teachers as participants, it was found that emotional reactions to positive or negative situations was moderated by level of emotional intelligence. The reactions to positively charged emotional situations involving students and peers were similar for teachers with high and low levels of emotional intelligence, although the low level group showed somewhat lower likelihood of making an “emotionally intelligent” response compared to the high level group. A much sharper contrast in response likelihood was found for negatively charged emotional situations involving students and peers. Teachers with high levels of emotional intelligence responded quite differently to those with low levels of emotional intelligence. The results indicate the prospect of clarifying a neglected area of exploration of differences in the likely behaviour of teachers differing in levels of emotional intelligence.     

Evidence-based practice implementation and staff emotional exhaustion in children's services

Understanding the implementation of evidence-based practice (EBP) in community service settings is critical for the successful translation of research to practice. However, we have limited research evidence about the impact of EBP implementation on the mental health and social service workforce. In a previous study we demonstrated reduced staff turnover where an EBP was implemented with fidelity monitoring in the form of supportive ongoing supervision and consultation. Other research has shown that staff burnout and emotional exhaustion in particular is associated with poor quality of care and increased staff turnover intentions and turnover. Current research, however, has focused less on the effects that EBP implementation may have on staff emotional exhaustion. The present study investigates the association of EBP implementation and fidelity monitoring with staff emotional exhaustion in a statewide EBP implementation study. The 21 case-management teams in this study were randomized in a 2 (EBP vs. services as usual [SAU]) by 2 (monitoring vs. no monitoring) design. The EBP in this study was SafeCare^®, a home-based intervention that aims to reduce child neglect in at-risk families. SafeCare was developed from a behavior analysis approach and is based in cognitive behavioral principles. In keeping with our previous research, we hypothesized that providers implementing SafeCare with monitoring would have the lowest levels of emotional exhaustion and those receiving additional monitoring not in the context of EBP implementation would have higher emotional exhaustion relative to the other groups. Results supported our hypotheses in that we found lower emotional exhaustion for staff implementing the EBP but higher emotional exhaustion for staff receiving only fidelity monitoring and providing SAU. Together, these results suggest a potential staff and organizational benefit to EBP implementation and we discuss implications of the findings relative to EBPs and to fidelity monitoring.     

Relationships between emotional labor, job performance, and turnover

The present study investigates the relationship between the emotional labor strategies surface acting and deep acting and organizational outcomes, specifically, employees' overall job performance and turnover. Call center employees from two large financial service organizations completed an online survey about their use of surface and deep acting. Their responses were matched with supervisors' ratings of overall job performance and organizational turnover records obtained 9 months later. Results indicate that surface acting is directly related to employee turnover and emotional exhaustion and that the relationship between surface acting and job performance is indirect via employee affective delivery. Deep acting was not linked to these outcomes. Theoretical and practical implications are discussed from the perspective of emotional labor theories.     

Perceived emotional intelligence and self-efficacy among Chinese secondary school teachers in Hong Kong

One hundred and fifty-eight secondary school teachers were assessed on their perceived emotional intelligence (Schutte et al., 1998) and general self-efficacy and self-efficacy toward helping others ( Schwarzer, 1993). An item factor analysis yielded four dimensions of perceived emotional intelligence, leading to the construction of four corresponding empirical scales. Teachers scored most highly on positive utilisation and emotional appraisal, followed by empathic sensitivity and positive regulation. Using the four components of perceived emotional intelligence as predictors of self-efficacy beliefs, positive regulation emerged as the significant predictor in predicting general self-efficacy whereas empathic sensitivity emerged as the significant predictor in predicting self-efficacy toward helping others. Implications of the findings for exploring the relationships between various components of perceived emotional intelligence and various specific self-efficacy beliefs for different groups of teachers and the need for further studies using longitudinal data are discussed.     

Will you thrive under pressure or burn out? Linking anxiety motivation and emotional exhaustion

Can individual differences in the tendency to use anxiety as a source of motivation explain emotional exhaustion? We examined the effects of using anxiety as a source of energy or as a source of information (viewed here as two forms of anxiety motivation) on emotional exhaustion. In Study 1, the use of anxiety as a source of energy predicted decreased emotional exhaustion one year later. Moreover, both forms of anxiety motivation buffered people from the detrimental effects of trait anxiety on later emotional exhaustion. In Study 2, an experiment, participants who were instructed to use anxiety as a source of energy reported lower emotional exhaustion following a stressful task, compared to those instructed to focus on the task or to simply do their best. These findings suggest that using anxiety as a source of motivation may protect people against emotional exhaustion.     

Fatigue: relationships with basic personality and temperament dimensions

This study examined the relationships between the Five-Factor-Model (FFM) personality dimensions (Extraversion, Agreeableness, Conscientiousness, Emotional Stability, Openness/Autonomy), the Pavlovian temperament variables (Strength of Excitation, Strength of Inhibition, Mobility), and fatigue. We expected that all these person characteristics would be negatively associated with fatigue. In a survey among persons working at least 20 h a week (N=765), respondents completed a personality questionnaire (the Five-Factor Personality Inventory), a temperament scale (the Pavlov Temperament Survey), and two fatigue questionnaires (the Checklist Individual Strength-20 and the Emotional Exhaustion scale of the Maslach Burnout Inventory). Results indicated that high scores on Autonomy, and low scores on Extraversion, Conscientiousness, Emotional Stability, and Strength of Excitation were, in various combinations, predictors of higher fatigue scores. Agreeableness, Strength of Inhibition, and Mobility did not play a role in the prediction of any fatigue score. In conclusion, personality and temperament dimensions explained significant proportions of the variance in fatigue. It is stated that there is an urgent need for longitudinal studies in order to examine the predictive value of the personality dimensions over time.     

Avoiding depletion in virtual work: Telework and the intervening impact of work exhaustion on commitment and turnover intentions

Despite the tremendous growth of telework and other forms of virtual work, little is known about its impact on organizational commitment and turnover intentions, nor the mechanisms through which telework operates. Drawing upon the conservation of resources model as the theoretical framework, I posit telework’s impact is the result of resource stockpiling and flexibility as teleworkers are able to yield work and personal benefits and protect themselves from resource depletion in the office. Using a sample of 393 professional-level teleworkers in one organization, I therefore investigate the intervening role of work exhaustion in determining commitment and turnover intentions. Results indicate that telework is positively related to commitment and negatively related to turnover intentions, such that a higher degree of teleworking is associated with more commitment to the organization and weakened turnover intentions. Moreover, work exhaustion is found to mediate the relationships between teleworking and both commitment and turnover intentions.     

Job stressors, emotional exhaustion, and need for recovery: A multi-source study on the benefits of psychological detachment

This paper examines psychological detachment (i.e., mentally “switching off”) from work during non-work time as a partial mediator between job stressors and low work-home boundaries on the one hand and strain reactions (emotional exhaustion, need for recovery) on the other hand. Survey data were collected from a sample of protestant pastors (N = 136) and their spouses (N = 97). Analyses showed that high workload, emotional dissonance, and low spatial work-home boundaries were related to poor psychological detachment from work during non-work time. Poor psychological detachment in turn predicted high levels of emotional exhaustion and need for recovery. Psychological detachment was a partial mediator between job stressors and strain reactions. This study avoids same-source bias and demonstrates the importance of psychological detachment in the stressor–strain relationship.     

L’affectivité positive et négative : des facteurs de protection ou de vulnérabilité à l’engagement au travail

This study examines the effects of work engagement on altruistic performance and emotional exhaustion as well as the moderating effect of the positive and negative affectivity traits. Data were collected through questionnaires among a sample of 279 employees working in a variety of industries. Results indicate that positive and negative affectivity exert distinct moderating influences on the effects of the dimensions of work engagement. Positive affectivity accentuates the positive effect of physical engagement on altruistic performance and the negative effect of emotional engagement on exhaustion. Negative affectivity acts as a moderator in the relationship between emotional engagement and exhaustion such that emotional engagement considerably reduces the risk of exhaustion among individuals with high levels of negative affectivity.     

Supervisory mentoring and employee affective commitment and turnover: The critical role of contextual factors

Past research has largely ignored the role of contextual factors in the relationships between supervisory mentoring and individual and organizational outcomes. In order to fill this void, we investigate how job scope and career and development opportunities, two critical contextual factors, moderate the supervisory mentoring-affective commitment-turnover links. Integrating social exchange theory with insights from situational approaches to leadership, we hypothesized that (a) job scope would interact with supervisory mentoring in predicting affective commitment and (b) career and development opportunities would interact with affective commitment in predicting turnover such that the conditional effects of supervisory mentoring on turnover would be stronger at high levels of these contextual moderators. Results of a study conducted with a sample of 228 business alumni, using 15-month voluntary turnover as outcome, supported our predictions. We discuss the implications of these findings for mentoring research and practice.     

Unconscious processes influencing learning

This paper reviews recent experimental evidence on the active involvement of non-conscious processes in human functioning and examines the contribution of this evidence to understanding learning. The experimental concept of 'unconscious processing' is compared to the psychoanalytic notion of the 'unconscious' and some relationships between the two concepts are pointed out. The general idea stemming from experimental research is that, in parallel with what goes on at the conscious level, non-conscious dynamic processes have a very strong impact both in the process and the outcome of learning. Information, which in milliseconds is non-consciously assessed as threatening to the learner's psychological balance, may be disguised or blocked from further processing, therefore affecting the learner's educational competence. The educational material, relationship or atmosphere may provoke non-conscious emotions, attitudes and intentions, which 'inflate' cognition and can affect the individual's current processing of information in various (inhibiting or enhancing) ways. By carefully observing the points where the individual learner is blocked in the 'here and now', the teacher or therapist may deduce useful information on the issues that may unconsciously inhibit learning.     

学习困难学生问题行为及其影响因素的研究

采用问卷法,探讨了学习困难学生的违纪行为、情绪困扰,情绪困扰与注意障碍的关系,以及问题行为与应激的关系.结果表明:(1)在违纪行为、注意及多动问题评定中,无论是教师评价,还是家长评定,学习困难学生(学困生)的得分均显著高于学习优秀学生(学优生);在情绪评定中,教师评价显示,学困生的情绪困扰显著高于学优生;(2)教师评价时,注意问题与情绪困扰的相关显著,但多动因子则与情绪困扰关系不大;(3)在正性应激量上,学优生高于学困生,未出现显著差异;而在负性应激量上,学困生的得分显著高于学优生;(4)负性应激量对情绪和注意问题的预测作用显著,但对违纪行为预测作用不明显,而正性应激量对情绪和注意问题以及违纪行为预测作用均不明显.     

情绪确定性对学习判断的影响

为了揭示情绪的确定性维度对学习判断的影响,本研究通过使用即时学习判断范式的两个实验,分别探讨了高确定性情绪(愤怒、快乐)和低确定性情绪(恐惧、惊喜)的被试在学习判断中的表现。结果显示:(1)愤怒组和快乐组花费在项目学习上的时间显著少于恐惧组和惊喜组;(2)愤怒组的学习判断值显著高于恐惧组;(3)愤怒组的学习判断准确性显著低于恐惧组。从而证明了情绪的确定性维度与学习判断之间的因果关系。     

Exploring the black box of the contingent reward leadership–performance relationship: The role of perceived justice and emotional exhaustion

Using data collected from three different sources (N = 294), we examined a model in which perceived organizational justice (distributive, procedural, and interactional) and emotional exhaustion mediate the relationship between contingent reward leadership (CRL) and two performance indicators, namely organizational citizenship behaviours (OCB) and absenteeism. We found that procedural justice mediates the negative relationship between CRL and emotional exhaustion while controlling for work overload and transformational leadership. We also found that emotional exhaustion plays a mediating role in the relationship between two dimensions of justice (procedural and interactional) and both OCB and absenteeism. Interactional justice and distributive justice were also directly linked to OCB. Implications of these findings for research on leadership, psychological health, and organizational justice are discussed.     

The parenting of preschool children by older mothers in the United Kingdom

The parenting literature has focused on teenage motherhood but less is known about older mothers. In industrialized societies more women are giving birth later in life. The study examined whether there are any age trends in the use of discipline, home organization, provision of learning opportunities, maternal responsivity and mother child relationships treating maternal age at birth as a continuous construct. The sample was from two national UK cohorts with common assessments at three years (N = 24,610). Withholding treats or attention as discipline and parent/child conflict decreased as maternal age increased. Harsh discipline such as smacking was low for teenage mothers, highest in the mid-twenties after which it declined. Household chaos decreased with maternal age up to age 30 after which it was likely to be higher. Positive and responsive parenting generally increased with maternal age up to about age 40 after which it plateaued. Thus overall, while older motherhood is associated with medical risks for mother and child it should not present problems in relation to parenting during the preschool years.     

The gendered nature of career related learning experiences: A social cognitive career theory perspective

The learning experiences questionnaire (LEQ; Schaub & Tokar, 2005) was used to examine learning experiences as they relate to SCCT (Lent, Brown, & Hackett, 1994) across the Holland (1997) RIASEC typology. In particular, differences in men’s and women’s career related learning experiences were examined. A sample of 319 undergraduates at a public Midwestern university completed an online survey. Gender differences were observed in reported levels of some learning experiences; similar to prior findings for self-efficacy and interests, women reported more learning experiences in the Social domain, and men reported more experiences in the Realistic and Investigative domains. Results also supported that more reported learning experiences in a given domain relate to higher self-efficacy and outcome expectations in that domain.