An exploration of the moderating effect of trait emotional intelligence on memory and attention in neutral and stressful conditions

Trait emotional intelligence (trait EI) refers to individual differences in the experience, perception, regulation, and utilization of emotions. Research has shown that trait EI moderated subjective and endocrine responses to both natural and laboratory stressors. This study explores, the cognitive processes underlying this effect, under the hypothesis that trait EI moderates the impact of stress on memory and/or attention. Results supported the hypothesis, but solely for the ‘regulation’ EI‐dimension (named self‐control or SC). In neutral conditions, high SC was characterized by an attentional focus to neutral material and a facilitated memory for positive events, whereas low SC was characterized by an attentional focus to emotional material (regardless of valence) and a facilitated memory for negative events. In stressful conditions, high SC individuals engaged attention to emotional material (regardless of valence) and recalled more negative events, while low SC individuals disengaged attention from emotional material and recalled more positive events.     

Associations of Trait Emotional Intelligence with Social Support,Work Engagement,and Creativity in Japanese Eldercare Nurses

Work‐related resources can be positive antecedents of employee work engagement (WE) and creativity. Although trait emotional intelligence (EI) and social support may be crucial resources in nursing, their relationships with WE and creativity remain unclear. Hence, with special focus on the role of trait EI, we examined this relationship by applying the job demands‐resources (JD‐R) model. The participants were 489 eldercare nurses in Japan (female: n = 401; male: n = 88; age = 39.5 ± 11.0 years). The results showed positive associations between EI and the other studied variables. Furthermore, moderated mediation analyses revealed that higher trait EI enhanced the positive association among the triad of social support, WE, and creativity. The findings provide additional evidence that, in nurses, trait EI may be a noteworthy personal resource for creativity in the relationship between social support and WE.     

Show me The Money! do Financial Rewards for Performance Enhance or Undermine The Satisfaction from Emotional Labor?

Does satisfaction from performing emotional labor (EL)—maintaining positive emotions with customers as part of the job—depend on the financial rewards available for good service? According to a “controlling perspective” of rewards, satisfaction from performing EL may be undermined by financial incentives, but based on a “valuing perspective” of rewards, the relationship should be enhanced. We contribute to the literatures on EL and performance‐contingent rewards with a “full‐cycle” inquiry of this question conducted with (a) a field survey of diverse occupations in the United States, (b) an experimental call center simulation with U.S. college students, and (c) a multilevel study of Taiwanese sales firms. Overall, financial rewards for service performance enhanced, rather than undermined, satisfaction from EL requirements and effort (i.e., surface acting) with customers. Performing EL by modifying feelings (i.e., deep acting) was positively related to job satisfaction regardless of rewards, beyond personality traits. Results have implications for reward structures and enhancing job satisfaction with this increasingly common form of labor.     

Validity of the trait emotional intelligence questionnaire in sports and its links with performance satisfaction

ObjectiveThis research project consisted of two studies aimed at validating the trait emotional intelligence questionnaire (TEIQue) in a sports sample.DesignStudy 1 used a confirmatory factor analysis (CFA) to investigate if the original 4-factor structure of the TEIQue could be replicated in a sample of athletes. In addition, we explored the relationship between trait emotional intelligence (trait EI) and the demographic variables age, sex, type of sport (individual vs. team), expertise, and years of training. Study 2 used a path analysis approach to explore if trait EI is related to performance satisfaction through stress appraisal and coping behaviors.MethodIn Study 1, 973 athletes completed the TEIQue and a demographic questionnaire. In Study 2, 291 athletes completed the TEIQue. Moreover, with a recent competition in mind, they completed the Coping Inventory for Competitive Sports, as well as items on perceived intensity of stress, perceived controllability of stress, challenge and threat appraisals, coping effectiveness, and performance satisfaction.ResultsStudy 1 showed with a CFA that the original 4-factor structure of the TEIQue could be replicated in a sports sample. Of the demographic variables, only age showed a significant positive relationship with trait EI. Study 2 showed that trait EI was related to performance satisfaction through stress appraisal and coping variables.ConclusionsThis research showed that the TEIQue can be used with athletes and that trait EI is useful for understanding certain aspects of sports performance satisfaction.     

Emotional intelligence and attentional bias for threat‐related emotion under stress

Emotional intelligence (EI ) can buffer potentially harmful effects of situational and chronic stressors to safeguard psychological wellbeing (e.g., Mikolajczak, Petrides, Coumans & Luminet, 2009 ), yet understanding how and when EI operates to promote adaptation remains a research priority. We explored whether EI (both trait and ability) modulated early attentional processing of threat‐related emotion under conditions of stress. Using a dot probe paradigm, eye movement (fixation to emotive facial stimuli, relative to neutral) and manual reaction time data were collected from 161 adults aged 18–57 years (mean age = 25.24; SD = 8.81) exposed to either a stressful (failure task) or non‐stressful (control) situation. Whilst emotion management ability and trait wellbeing corresponded to avoidance of negative emotion (angry and sad respectively), high trait sociability and emotionality related to a bias for negative emotions. With most effects not restricted to stressful conditions, it is unclear whether EI underscores ‘adaptive’ processing, which carries implications for school‐based social and emotional learning programs.     

EI training and pre-service teacher wellbeing

Teaching is a profession of high occupational stress and ‘emotional labour’ that can potentially result in job dissatisfaction, mental health problems, and leaving the profession. Emotional intelligence (EI) encompasses an array of emotional competencies that facilitate the identification, processing, and regulation of emotion and may enhance successful stress management, as well as augmentation of teacher well-being and classroom performance. Drawing upon research that EI can be developed through specific training, a modified version of the program, “Managing Occupational Stress through the Development of Emotional Intelligence” (Hansen, Gardner, & Stough, 2007), was administered to pre-service teachers over a five-week period. A control group completed only the questionnaire protocol of EI and other measures at the start, end, and one month following the program. Results were generally in line with those obtained by Poole and Saklofske (2009) suggesting that EI and related psychological well-being variables can be positively impacted by focused EI training.     

Affective mediators of the relationship between trait emotional intelligence and life satisfaction in young adults

This study examined the affective mediators of the relationship between trait emotional intelligence and life satisfaction in young adults and the widespread or limited affective mediators between the different groups in demographic factors, e.g., gender, students and non-students, family conditions. Six hundred and twenty participants completed the Wong Law Emotional Intelligence Scale, the Satisfaction with Life Scale and the Positive Affect and Negative Affect Scale. Results using structural equation modeling showed that both positive affect and negative affect acted as mediators of the relationship between trait EI and life satisfaction and the indirect effect of trait EI on life satisfaction via positive affect was stronger than that via negative affect. Moreover, multi-group analyses found that the paths did not differ by gender and family conditions, but positive affect was more strongly associated with students’ life satisfaction, compared to non-students. Implications and limitations of the findings are discussed.     

The impact of state affect on job satisfaction

Affective events theory proposes affective experiences at work to cause job satisfaction. Using multiple measurements obtained in a diary study, affective experiences in terms of state positive and state negative affect (PA, NA) were related to state job satisfaction (N = 91). Trait measures were also collected. Results confirmed our hypothesis. First, aggregated state job satisfaction is strongly correlated with trait job satisfaction. Second, the relationship between state affect and state job satisfaction is not spurious: State affect impacts on state job satisfaction even if trait affect and trait job satisfaction are controlled. Third, the effect of state affect on job satisfaction measured by the faces scale is stronger than the effect of state affect on job satisfaction measured by facet scales. It is concluded that not all scales to measure job satisfaction are equally appropriate to investigate affect at work.     

Trait emotional intelligence,psychological well‐being and peer‐rated social competence in adolescence

The trait emotional intelligence (trait EI or trait emotional self‐efficacy) framework provides comprehensive coverage of emotion‐related self‐perceptions and dispositions. In this study, we investigated the relationship between trait EI and four distinct socioemotional criteria on a sample of Dutch adolescents (N = 282; 136 girls, 146 boys; mean age = 13.75 years). As hypothesized, trait EI was positively associated with adaptive coping styles and negatively associated with depressive thoughts and frequency of somatic complaints. It was also negatively associated with maladaptive coping styles, in boys only. Adolescents with high trait EI scores received more nominations from their classmates for being co‐operative and girls gave significantly more nominations to classmates with high trait EI scores for having leadership qualities. The discussion focusses on the operationalization of trait emotional self‐efficacy in adolescents.     

The Consequences of Emotional Labor: Effects on Work Stress,Job Satisfaction,and Well-Being

Although early research suggested that the performance of emotional labor had deleterious effects on workers, recent empirical investigations have been equivocal. The performance of emotional labor appears to have diverse consequences for workers—both negative and positive. Variation in the consequences of emotional labor may be due to the different forms of emotion management involved. There is also evidence that the effects of emotional labor are specified by other work conditions. The effects of two forms of emotional labor on work stress, job satisfaction, and psychological distress—self-focused and other-focused emotion management—are explored using data from a survey of workers in a large organization. Results indicate that both forms of emotional labor have uniformly negative effects on workers, net of work complexity, control, and demands. Emotional labor increases perceptions of job stress, decreases satisfaction, and increases distress. Self-focused emotion management has the most pervasive and detrimental impacts. There is little evidence of interaction effects of work conditions and emotional labor.     

班主任情绪智力对初中生情绪智力的影响:直接效应还是间接效应

采用情绪智力问卷和情绪氛围量表对1083名初中生及其班主任进行调查,探讨班主任情绪智力与班级情绪氛围对学生情绪智力的影响机制。结果:(1)班主任情绪智力显著正向预测学生情绪智力;(2)班主任情绪智力在班级情绪氛围对学生情绪智力的影响中起调节作用;(3)班级情绪氛围在班主任情绪智力对学生情绪智力的影响中起部分中介作用。结论:班主任情绪智力既可直接影响学生情绪智力又可通过班级情绪氛围间接影响学生情绪智力。     

Professional commitment: Does it buffer or intensify job demands?

The purpose of this study is to investigate whether professional commitment can be seen as a moderator in the relationship between job demands and emotional exhaustion among Norwegian nurses. Inspired by the job demands‐resources model, this study explores whether having a strong commitment to the nursing profession can be seen as a resource that buffers the effect of job demands on emotional exhaustion or, conversely, intensifies the impact of job demands. A survey that comprised Norwegian nurses who had graduated three years previously (N = 388) was conducted. Multiple regression was performed to test the hypothesis. The results provide support to a buffering effect; thus, individuals with a higher degree of professional commitment conveyed a weaker association between job demands and emotional exhaustion compared with nurses with a lower degree of commitment. Developing a better understanding of the potential buffering effect of professional commitment is of great interest. The present study is the first to utilize professional commitment as a resource within the job demands‐resources framework.     

Emotional stylists: Strategies of expressive management among trainee hairdressers

Abstract

This study is concerned with the strategies of expressive control and interaction styles reported by trainee hairdressers. Thirty-nine young women on a Youth Training Scheme (YTS) hairdressing scheme were interviewed about their experiences of dealing with clients and asked to fill out a series of standardised personality questionnaires. Relationships between measures of expressive control, affective communication, self-consciousness, empathy, and affective intensity were investigated, and the influence of these variables on job satisfaction, general well-being, and reported level of tips was assessed using correlational analyses. Ratings of job satisfaction and general well-being were found to be significantly related to low levels of self-monitoring, and more specifically to the absence of a socially deceptive strategy of impression management. Self-ratings of emotional expressive ability and scores on a self-report cognitive/affective index of “open” interaction style together accounted for about half the variance in reported tips. These results are discussed in the context of the discourses of “putting on an act” and “opening up” which frequently arose in conversation with interviewees. Trainees apparently learn to identify with their interpersonal role during encounters with clients and come to experience the associated emotional display as “spontaneous” and “natural”. Successful adjustment to the work-role implies specific strategies of emotional involvement and control.     

Work stress and employee well‐being: The critical role of Zhong‐Yong

In the pursuit of well‐being at work, work stress is always an inescapable challenge. However, existing research shows that the relationships between work stress and employee outcomes are inconsistent, which indicates that the concept of work stress needs further investigation. Moreover, Zhong‐Yong serves as a cognitive strategy to coping with stress as well as being a pivotal life wisdom and practical rationality. Using a questionnaire survey, this study explores the relationship between work stress, employee well‐being, and Zhong‐Yong beliefs. The work stress was classified into challenge‐ and hindrance‐related stress while emotional exhaustion and job satisfaction were used as well‐being indicators. Using a sample of 394 employees from private enterprises in Taiwan as subjects, the results show that (1) hindrance‐related stress is destructive to employee well‐being; (2) challenge‐related stress is positively associated with emotional exhaustion but has no significant relation with job satisfaction; (3) Zhong‐Yong beliefs mitigate the harm from hindrance‐related stress on employee well‐being; and (4) Zhong‐Yong beliefs weaken the negative effects of challenge‐related stress on emotional exhaustion, and transform challenge‐related stress into eustress for job satisfaction.     

Development and Validation of a Situational Judgment Test of Emotional Intelligence

The present study describes the development and validation of a situational judgment test (SJT) of emotional intelligence (EI). Initially, 80 situations and three response alternatives for each situation were created based on the available theoretical models. Principal component factor analysis with direct oblimin rotation of data (N = 213) yielded a three‐factor structure with 46 items. These factors were (1) utilizing own emotion, (2) sensing other's emotion, and (3) understanding emotional context. Additional studies showed that the measure had good internal consistency and test‐retest reliability. None of the three factors strongly correlated with the Big Five factors of personality (NEO Five‐Factor Inventory, thus establishing its identity as a construct distinct from personality. Findings of confirmatory factor analysis on secondary data reconfirm the three‐factor model for a 46‐item SJT of EI. The second study also found no correlation among these three factors, intelligence scores measured using Raven's Matrices, and trait EI score measured using the Trait Emotional Intelligence Questionnaire. The third study was conducted in order to determine the relationship of SJT of EI with academic achievement and life satisfaction. All three factors of SJT‐based EI measure were significantly associated with academic achievement and life satisfaction.     

The Relation of Self‐Control Demands to Job Strain: The Moderating Role of Organisational Commitment

Drawing on recent theoretical developments in cognitive and social psychology, self‐control demands were introduced as a new source of stress at work. Affective organisational commitment was expected to operate as a buffer in the relation between self‐control demands and indicators of job strain. Data provided by 260 nurses in homes for elderly people revealed both significant relationships of self‐control demands and commitment to a broad spectrum of strain indicators that included not only self‐report measures (burnout, psychosomatic complaints, intentions of quitting), but also a measure of absenteeism. Self‐control demands were positively related to all indicators of job strain, whereas the associations were negative for affective commitment. In addition, the results provided clear evidence for the buffer hypothesis of commitment. The positive relations of high self‐control demands to all strain indicators were attenuated as a function of affective commitment. The results suggest that the buffer effect of commitment is mainly due to stress‐contingent appraisal processes rendering highly committed employees less vulnerable to the adverse effects of high stress.     

Le burnout chez les infirmières en cancérologie : Une approche contextuelle du modèle exigences-contrôle-soutien

The current investigation, studying the burnout among oncology nurses, was guided by the Demand Control Support model (Karasek & Theorell, 1990). However, in accordance with scholars claiming for a context-specificity in occupational stress research, we first conducted 3 semi-structured focus groups to identify the specific sources of demands, control and support experienced by oncology nurses. The scale established from this analysis, (as well the other study variables), had been answered by 144 oncology nurses. Factorial analyses revealed 4 latent factors: “job demands”, “patient demands”, “support” and “control”. Then, hierarchical regression analyses indicated that job demands, control and support predicted significant proportions of burnout, in particular emotional exhaustion. We also observed a moderator effect of social support. Furthermore, the situation-specific stressors, that is, those relating to difficult relationships with patients, made significant contributions to burnout, supporting the claim of augmenting the components of the Demand Control Support model with stressors that are more situation- specific.     

Trait Emotional Intelligence,Self‐Reported Affect,and Salivary Alpha‐Amylase on Working Days and a Non‐Working Day

This study examined the relationship between trait emotional intelligence (EI) and variation in psychological (positive affect: PA, negative affect: NA) and psychophysiological (salivary alpha‐amylase: sAA) indicators among Japanese employees over 3 consecutive days (working day 1, non‐working day, working day 2). The analyses revealed that higher trait EI was associated across the days with higher PA, but not with NA. Moreover, diurnal sAA levels were lower in the high trait EI group than in the low trait EI group on the intervening non‐working day, and this difference between the EI groups continued to show a tendency to significance on working day 2. The results indicate that higher EI may be related to the preservation of higher levels of PA and lower levels of sympathetic activity in recovery in the naturalistic condition.     

A Multilevel Analysis of Relationships Between Leaders' and Subordinates' Emotional Intelligence and Emotional Outcomes

The present study examined relationships between leaders' emotional intelligence (EI) and subordinates' emotion and work attitudes and between leaders' and subordinates' EI and work outcomes. School directors and educators completed measures of EI, affect at work, job satisfaction, and burnout. A series of multilevel analyses found that leaders' use of emotion was positively related to subordinates' work emotionality and attitudes, whereas leaders' emotion regulation and self‐emotion appraisal were negatively related to subordinates' emotion and work attitudes. Leaders' and subordinates' own EI was positively related to their own work emotionality and job satisfaction. These findings support a social interactionist perspective on emotions at work and a multilevel understanding of the effects of leaders' emotions intrapersonally and interpersonally.     

The location of trait emotional intelligence in personality factor space

The construct of trait emotional intelligence (trait EI or trait emotional self‐efficacy) provides a comprehensive operationalization of emotion‐related self‐perceptions and dispositions. In the first part of the present study (N = 274, 92 males), we performed two joint factor analyses to determine the location of trait EI in Eysenckian and Big Five factor space. The results showed that trait EI is a compound personality construct located at the lower levels of the two taxonomies. In the second part of the study, we performed six two‐step hierarchical regressions to investigate the incremental validity of trait EI in predicting, over and above the Giant Three and Big Five personality dimensions, six distinct criteria (life satisfaction, rumination, two adaptive and two maladaptive coping styles). Trait EI incrementally predicted four criteria over the Giant Three and five criteria over the Big Five. The discussion addresses common questions about the operationalization of emotional intelligence as a personality trait.