The Emotional Intelligence of Managers: Assessing the Construct Validity of a Nonverbal Measure of “People Skills”

Researchers have long been interested in managerial socio-emotional competency —people skills. One problem has been that many such competencies are properly categorized as nonverbal in nature, yet researchers typically utilize paper and pencil, verbal, measures to assess these. The present research draws upon emerging literature on emotional intelligence, as well as upon psychological research on cross-cultural universals in the display and recognition of facial expressions of emotion, combining these streams of research to develop a nonverbal measure of skill at nonverbal communication—particularly, of the ability to recognize emotional expressions displayed by others. Applications to leadership, human relations skills, and communication in organizations are discussed.     

Age-related decrease in recognition of emotional facial and prosodic expressions

The recognition of nonverbal emotional signals and the integration of multimodal emotional information are essential for successful social communication among humans of any age. Whereas prior studies of age dependency in the recognition of emotion often focused on either the prosodic or the facial aspect of nonverbal signals, our purpose was to create a more naturalistic setting by presenting dynamic stimuli under three experimental conditions: auditory, visual, and audiovisual. Eighty-four healthy participants (women = 44, men = 40; age range 20-70 years) were tested for their abilities to recognize emotions either mono- or bimodally on the basis of emotional (happy, alluring, angry, disgusted) and neutral nonverbal stimuli from voice and face. Additionally, we assessed visual and auditory acuity, working memory, verbal intelligence, and emotional intelligence to explore potential explanatory effects of these population parameters on the relationship between age and emotion recognition. Applying unbiased hit rates as performance measure, we analyzed data with linear regression analyses, t tests, and with mediation analyses. We found a linear, age-related decrease in emotion recognition independent of stimulus modality and emotional category. In contrast, the improvement in recognition rates associated with audiovisual integration of bimodal stimuli seems to be maintained over the life span. The reduction in emotion recognition ability at an older age could not be sufficiently explained by age-related decreases in hearing, vision, working memory, and verbal intelligence. These findings suggest alterations in social perception at a level of complexity beyond basic perceptional and cognitive abilities.     

职场负面八卦对科技人员创造力的影响机制研究

以职场“冷”暴力理论为切入点,采用层级回归和拔靴法对327份样本数据进行分析验证了职场负面八卦对科技人员创造力的影响机制。结论：职场负面八卦对科技人员的创造力有显著的抑制作用,人际信任在上述关系中起到中介作用;情绪智力在调节职场负面八卦和人际信任之间关系的同时,也调节了人际信任的中介作用,而且当科技人员的情绪智力水平较低时,人际信任的中介作用更为显著。     

Nonverbal signals speak up: Association between perceptual nonverbal dominance and emotional intelligence

Emotional communication uses verbal and nonverbal means. In case of conflicting signals, nonverbal information is assumed to have a stronger impact. It is unclear, however, whether perceptual nonverbal dominance varies between individuals and whether it is linked to emotional intelligence. Using audiovisual stimulus material comprising verbal and nonverbal emotional cues that were varied independently, perceptual nonverbal dominance profiles and their relations to emotional intelligence were examined. Nonverbal dominance was found in every participant, ranging from 55 to 100%. Moreover, emotional intelligence, particularly the ability to understand emotions, correlated positively with nonverbal dominance. Furthermore, higher overall emotional intelligence as well as a higher ability to understand emotions were linked to smaller reaction time differences between emotionally incongruent and congruent stimuli. The association between perceptual nonverbal dominance and emotional intelligence, and more specifically the ability to understand emotions, might reflect an adaptive process driven by the experience of higher authenticity in nonverbal cues.     

孤独症个体的公平决策：心理理论和自我/他人情绪识别的作用

研究通过最后通牒任务,考查孤独症儿童在公平任务中的决策,以及心理理论和识别自我/他人情绪对决策的影响。29名孤独症儿童和三组对照组儿童参加实验结果发现,孤独症儿童在任务中面对不同分配比例的接受率（2:8、3:7）与对照组之间存在显著差异。心理理论能力和自我情绪识别都与决策存在相关：当处于不公平的情况下（1:9、2:8、3:7）,通过心理理论任务的孤独症儿童才会拒绝接受不公平分配,儿童也会感觉到不高兴并且做出拒绝的决定。     

Emotional Intelligence as a Moderator of Affectivity/Emotional Labor and Emotional Labor/Psychological Distress Relationships

Emotional labor refers to effort, planning, and control required to display organizationally desired emotions during interpersonal transactions and performed by individuals either through deep acting or surface acting. Deep acting refers to the modification of inner feeling in order to express the organizationally desired emotions, whereas surface acting refers to the change of emotional expression without facilitating the change of inner emotional state. The authors examined the moderating role of emotional intelligence dimensions (self-emotional appraisal; others’ emotional appraisal, use of emotion, and regulation of emotion) in the affectivity (a general positive or negative tendency to experience a particular mood)-emotional labor and emotional labor-psychological distress relationships among 210 university teachers. Specifically, we found that (a) regulation of emotion was a particularly important emotional intelligence dimension in influencing the use of deep acting, both directly and indirectly through the interaction with negative affectivity; (b) positive affectivity emerged as an important affectivity dimension in influencing the use of deep acting both directly and indirectly through the interaction with self-emotional appraisal; (c) negative affectivity was a particularly important affectivity dimension in influencing the use of surface acting, both directly and indirectly through its interaction with emotional intelligence dimensions of self-emotional appraisal and use of emotion; and finally (d) regulation of emotion interacted with deep acting to influence the psychological distress arising from EL requirements.     

Emotion Comprehension: The Impact of Nonverbal Intelligence

A substantial body of research has established that emotion understanding develops throughout early childhood and has identified three hierarchical developmental phases: external, mental, and reflexive. The authors analyzed nonverbal intelligence and its effect on children's improvement of emotion understanding and hypothesized that cognitive level is a consistent predictor of emotion comprehension. In all, 366 children (182 girls, 184 boys) between the ages of 3 and 10 years were tested using the Test of Emotion Comprehension and the Coloured Progressive Matrices. The data obtained by using the path analysis model revealed that nonverbal intelligence was statistically associated with the ability to recognize emotions in the 3 developmental phases. The use of this model showed the significant effect that cognitive aspect plays on the reflexive phase. The authors aim to contribute to the debate about the influence of cognitive factors on emotion understanding.     

The Adverse Influence of Permissive Parenting on Personal Growth and the Mediating Role of Emotional Intelligence

In this research the presumed negative associations between permissive parenting and both adolescents' emotional intelligence and personal growth were examined. Previous studies have demonstrated a positive association between emotional intelligence and personal growth as well as a negative association between permissive parenting and personal growth. The authors extend previous research by testing a hypothesized process model through which permissive parenting negatively predicts scores on an ability measure of emotional intelligence that, in turn, predicts personal growth. The results indicated that emotional intelligence is both negatively associated with permissive parenting and that individual differences in emotional intelligence predict increased personal growth. In addition, we found that permissive parenting's negative influence on subsequent personal growth is mediated by emotional intelligence. It is suggested that permissive parenting might adversely influence the development of emotional intelligence by limiting both the number of challenging emotional experiences and the extent to which parents directly facilitate emotional growth.     

Face recognition as a predictor of social cognitive ability: Effects of emotion and race on face processing

The human face conveys important social signals when people interact in social contexts. The current study investigated the relationship between face recognition and emotional intelligence, and how societal factors of emotion and race influence people's face recognition. Participants’ recognition accuracy, reaction time, sensitivity, and response bias were measured to examine their face‐processing ability. Fifty Caucasian undergraduates (38 females, 12 males; average age = 21.76 years) participated in a face recognition task in which they discriminated previously presented target faces from novel distractor faces. A positive correlation between participants’ emotional intelligence scores and their performance on the face recognition task was observed, suggesting that face recognition ability was associated with emotional or social intelligence. Additionally, Caucasian participants recognized happy faces better than angry or neutral faces. It was also observed that people recognized Asian faces better than Caucasian ones, which appears to be contradictory to the classic other‐race effect. The present study suggests that some societal factors could influence face processing, and face recognition ability could in turn predict social intelligence.     

Family size and intelligence revisited: the role of emotional intelligence.

Studies examining the link between family size and intelligence have consistently found a negative relationship. Children born into larger families tend to score lower on intelligence tests than children raised in smaller families. One recurrent but unexplained finding is that the relation between intelligence and number of siblings is consistently significant for verbal intelligence but inconsistent for nonverbal intelligence. Here, we conceptualize emotional intelligence as one facet of nonverbal intelligence. The research develops a measure of emotional intelligence and uses it to test the hypothesis that emotional intelligence is positively correlated with family size. The results, based upon a sample of graduate students, support the hypothesized relationship. Implications for the study of family size and intelligence, for refining the conceptualizations and measures of nonverbal intelligence, and for leadership theory, are discussed.     

Expressions of positive emotion in women's college yearbook pictures and their relationship to personality and life outcomes across adulthood

To test hypotheses about positive emotion, the authors examined the relationship of positive emotional expression in women's college pictures to personality, observer ratings, and life outcomes. Consistent with the notion that positive emotions help build personal resources, positive emotional expression correlated with the self-reported personality traits of affiliation, competence, and low negative emotionality across adulthood and predicted changes in competence and negative emotionality. Observers rated women displaying more positive emotion more favorably on several personality dimensions and expected interactions with them to be more rewarding; thus, demonstrating the beneficial social consequences of positive emotions. Finally, positive emotional expression predicted favorable outcomes in marriage and personal well-being up to 30 years later. Controlling for physical attractiveness and social desirability had little impact on these findings.     

Emotion recognition and social adjustment in school–aged girls and boys

The present study investigated emotion recognition accuracy and its relation to social adjustment in 7-10 year-old children. The ability to recognize basic emotions from facial and vocal expressions was measured and compared to peer popularity and to teacher-rated social competence. The results showed that emotion recognition was related to these measures of social adjustment, but the gender of a child and emotion category affected this relationship. Emotion recognition accuracy was significantly related to social adjustment for the girls, but not for the boys. For the girls, especially the recognition of surprise was related to social adjustment. Together, these results suggest that the ability to recognize others' emotional states from nonverbal cues is an important socio-cognitive ability for school-aged girls.     

Gaze and emotional expression: The effects of message positivity-negativity and emotional intensity

The effects of emotional positivity-negativity and emotional intensity on actor's gaze were examined by simulating emotional situations to a camera. Female subjects were first asked to act out a neutral message as if they were speaking to a person to obtain a baseline for direct gaze. Subjects were then asked to perform a positive or a negative message to the camera. Half the subjects attempted to express the message with strong emotion; half expressed it with weak, ambivalent emotion. As expected, it was found that more direct gaze was maintained when expressing strong emotion. Whether the message was positive or negative did not affect gaze direction. The results were discussed in relation to the dimensions of nonverbal communication.     

Deviant Workplace Behavior as Emotional Action: Discriminant and Interactive Roles for Work-Related Emotional Intelligence

ABSTRACT

Employees are thought to engage in deviant workplace behaviors (e.g., sabotage, theft) when they are stressed, frustrated, or angry. Given the emotional nature of these actions, individual differences in work-related emotional intelligence (W-EI) should, potentially, be consequential. Three studies (ns = 91, 198, & 147) examined this possibility by assessing variations in emotion perception and management skills with an ability measure specifically designed for the workplace context. Employees who received higher W-EI scores were less prone to both interpersonal deviance and organizational deviance and these relationships displayed discriminant validity as well as meaningful interactive effects with organizational stressors. The investigation extends our understanding of workplace deviance in a way that highlights an important role for work-related variations in emotional intelligence.     

12-month-old infants allocate increased neural resources to stimuli associated with negative adult emotion

Young infants use caregivers' emotional expressions to guide their behavior in novel, ambiguous situations. This skill, known as social referencing, likely involves at least 3 separate abilities: (a) looking at an adult in an unfamiliar situation, (b) associating that adult's emotion with the novel situation, and (c) regulating their own emotions in response to the adult's emotional display. The authors measured each of these elements individually as well as how they related to each other. The results revealed that 12-month-olds allocated more attention, as indicated by event-related potential measures, to stimuli associated with negative adult emotion than to those associated with positive or neutral emotion. Infants' interaction with their caregiver was affected by adult emotional displays. In addition, how quickly infants referenced an adult predicted both their brain activity in response to pictures of stimuli associated with negative emotion as well as some aspects of their behavior regulation. The results are discussed with respect to their significance for understanding why infants reference and regulate their behavior in response to adult emotion. Suggestions for further research are provided.     

Spatial location and emotion modulate voice perception

ABSTRACT

How do we perceive voices coming from different spatial locations, and how is this affected by emotion? The current study probed the interplay between space and emotion during voice perception. Thirty participants listened to nonverbal vocalizations coming from different locations around the head (left vs. right; front vs. back), and differing in valence (neutral, positive [amusement] or negative [anger]). They were instructed to identify the location of the vocalizations (Experiment 1) and to evaluate their emotional qualities (Experiment 2). Emotion-space interactions were observed, but only in Experiment 1: emotional vocalizations were better localised than neutral ones when they were presented from the back and the right side. In Experiment 2, emotion recognition accuracy was increased for positive vs. negative and neutral vocalizations, and perceived arousal was increased for emotional vs. neutral vocalizations, but this was independent of spatial location. These findings indicate that emotional salience affects how we perceive the spatial location of voices. They additionally suggest that the interaction between spatial (“where”) and emotional (“what”) properties of the voice differs as a function of task.     

The reaction of adolescent offenders and nonoffenders to nonverbal emotion displays

Adolescent male offenders and nonoffenders were compared on two tasks designed to assess reactions to the nonverbal emotion expressions of others. It was found that the offender group was less accurate in labeling another's emotion states but that this difference was apparently a function of verbal intelligence. Further, the remits of the second task, a task not related to verbal intelligence, indicated that the punitive decisions of both the offender and nonoffender groups were similarly affected by the actors' nonverbal emotions. These results were discussed as indicating that much of the social insensitivity often ascribed to delinquents may simply be a result of impoverished verbal skills among this group. A deficit in verbal skills may preclude delinquents from adequately describing their perceptions of the emotional reactions of others and it may also necessitate a nonverbal, rather than verbal, reaction to others' emotions.This study was supported by grant MH25889, National Institute for Mental Health, Center for Studies of Crime and Delinquency. All statements contained in this report are the opinions of the authors and do not represent official opinions or attitudes of the granting agency. The authors wish to express their gratitude to Dr. Paul Aleksic, Mr. Virgil Brandt, and Mr. Richard Kramer for their assistance and advice.     

个体情绪智力与工作场所绩效关系的元分析

运用元分析方法对个体情绪智力与工作场所绩效的关系问题进行了探讨。来源于75项研究的87个独立样本满足了元分析的标准(N=12882)。元分析结果发现, 整体上个体情绪智力与工作场所绩效有中等程度的相关(r=0.28); 情绪智力测量工具、绩效衡量标准、实证数据特点和文化差异等会调节影响它们之间的关系; 在多种调节效应中, 中国文化背景下它们之间的关系最强(r=0.37)。结果表明, 情绪智力能有效地预测工作绩效; 情绪智力与工作绩效的关系强度受不同因素影响会发生小幅变化; 文化差异对它们之间关系的影响最为明显。此结果提供了情绪智力预测工作绩效的精确估计, 并能为未来情绪智力研究指引方向。     

Priming of emotion recognition

Four experiments investigated priming of emotion recognition using a range of emotional stimuli, including facial expressions, words, pictures, and nonverbal sounds. In each experiment, a prime-target paradigm was used with related, neutral, and unrelated pairs. In Experiment 1, facial expression primes preceded word targets in an emotion classification task. A pattern of priming of emotional word targets by related primes with no inhibition of unrelated primes was found. Experiment 2 reversed these primes and targets and found the same pattern of results, demonstrating bidirectional priming between facial expressions and words. Experiment 2 also found priming of facial expression targets by picture primes. Experiment 3 demonstrated that priming occurs not just between pairs of stimuli that have a high co-occurrence in the environment (for example, nonverbal sounds and facial expressions), but with stimuli that co-occur less frequently and are linked mainly by their emotional category (for example, nonverbal sounds and printed words). This shows the importance of the prime and target sharing a common emotional category, rather than their previous co-occurrence. Experiment 4 extended the findings by showing that there are category-based effects as well as valence effects in emotional priming, supporting a categorical view of emotion recognition.     

Political skill and emotional cue learning via voices: a training study

The ability to discern emotional expressive cues represents an important interpersonal emotional skill at the workplace. In a training study with 123 employee–peer dyads, we examined whether political skill enhances the learning of emotional expressive cues via voices. Controlling for the effects of extraversion and self‐monitoring, it was found that political skill was significantly related to the accurate recognition of emotions via voices after a training session. As predicted, other‐reported political skill was found to be a stronger predictor of such learning than self‐reported political skill. In addition, social astuteness and networking ability were the most predictive of emotional cue learning among the different dimensions of political skill. Implications and limitations are discussed.