员工何以蓬勃旺盛?影响工作旺盛感的组织情境与理论模型

工作旺盛感是个体在工作中同时感受活力和学习一种心理状态。组织情境中领导、组织支持和公平、工作特征和同伴均影响工作旺盛感。基于特质激活和自我决定理论, 构建“组织情境影响工作旺盛感的心理机制”模型：“全景式”和“离散式”组织情境能直接影响基本心理需求的满足, 或者先激活特质, 再影响基本心理需求满足, 进而影响工作旺盛感。未来应加强“全景式”组织情境及其中介机制研究, 开展个体和组织情境变量以及社会层和任务层等多层次整合研究, 并运用动态研究方法研究组织情境与工作旺盛感之间的联动变化规律, 预测工作旺盛感。     

Need for cognitive closure and coping strategies

This study investigated the hypothesis that the process of coping may be motivated by an interaction of directional motivational factors represented by job satisfaction/dissatisfaction and by non‐directional or epistemological motivational factors represented by the level of Need for Cognitive Closure. Need for Cognitive Closure is based on two general tendencies: the urgency tendency (“to seize”) and the permanency tendency (“to freeze”). The urgency tendency reflects the desire to attain closure as quickly as possible (“to seize”) whereas the permanence tendency refers to the inclination to maintain closure for as long as possible along with a desire to preserve or “freeze on” past knowledge and to safeguard future knowledge. The urgency and permanence notions both rest on the assumption that people under a heightened need for closure experience its absence as aversive. In relation with this, we predicted that if job satisfaction is low, the increased need for closure is related to the choice of problem‐oriented coping strategies. Alternatively, we hypothesized that with high job satisfaction an increased need for closure is related to use of avoidance coping. Questionnaires pertaining to need for cognitive closure, to coping strategies and to a measure of job satisfaction were completed by a group of 146 Croatian immigrants living in Italy. Results of the analyses confirmed that when subjects were highly satisfied with their job, their primary concern was to preserve their position. So, here the high need for closure enhanced the tendency to freeze and induced the choice of avoidance coping strategies. On the other hand, our results confirmed that when persons are not satisfied with their job, high need for closure increases the desire for change and improvement. Immigrants increased the tendency to seize manifests itself in extensive and quickened information processing relative to the use of problem‐oriented coping strategies.     

When promoting positive feelings pays: Aggregate job satisfaction,work design features,and innovation in manufacturing organizations

This study investigates the relationship between aggregate job satisfaction and organizational innovation. In a sample of manufacturing companies, data were gathered from 3717 employees in 28 UK manufacturing organizations about their job satisfaction and aggregated to the organizational level. Data on innovation in technology/processes were gathered from multiple respondents in the same organizations 24 months later. The results revealed that aggregate job satisfaction was a significant predictor of subsequent organizational innovation, even after controlling for prior organizational innovation and profitability. Moreover the data indicated that the relationship between aggregate job satisfaction and innovation in production technology/processes was moderated by two factors: job variety and a commitment to “single status”. Unlike previous studies, we conceptualize job satisfaction at the aggregate rather than the individual level and examine innovation rather than creativity. We propose that where the majority of employees experience job satisfaction, they will endorse rather than resist innovation and work collaboratively to implement as well as to generate creative ideas.     

SOCIAL INFORMATION AND EMPLOYEE ANXIETY ABOUT ORGANIZATIONAL CHANGE

Studies of job attitudes have traditionally been conducted on the correspondence between individual needs and objective job characteristics. A recently developed theory, however, suggests that job attitudes may be a function of social information received (Salancik & Pfeffer, 1978). This investigation used social information processing theory as the basis for a study of antecedents to employee anxiety about a move to an open office environment. The structural equation model developed from social information processing theory proved to be a good fit to the data, and a revised version of the model provided an even belter accounting for the variance in the data. Anxiety about organizational change was determined by social information, individual needs, and job characteristics, with need for privacy having the largest impact on anxiety. The model is discussed in terms of its support for information processing theory, its individual significant linkages, and the implications for need satisfaction models of job attitudes and other research on outcomes in organizations.     

Health and Well-Being in Highly Cohesive Units of the U.S. Army1

A large civilian literature on the role of social support in health and well-being suggests that military units high in unit cohesion should provide their members both significant protection from physical and mental illness and high levels of job satisfaction. This hypothesis was tested with a questionnaire survey of soldiers in Special Forces “A-teams”, generally viewed as the U.S. Army's most cohesive permanent units. As predicted, A-team soldiers reported greater physical and psychological well-being and greater satisfaction with job and career than did soldiers in conventionally organized units, be they Special Forces, airborne, or mechanized infantry. The best predictors in our battery of demographic, personality, and cohesion measures were ratings of social support from and satisfaction with one's Army unit, and relatively more “internal” scores on the Rotter locus-of-control scale. From these data and extensive participant observation we conclude that unit cohesion provides the soldier considerable protection from the stresses of military life, even in peace, and that it is organizational rather than individual variables that are primarily responsible for the very high levels of cohesion and/or social support in Special Forces A-teams.     

Reinforcers,values, and vocational maturity in adults

The purpose of the present study was to test the notion that job reinforcers and occupational values are related to vocational maturity. The importance of 21 reinforcers and 11 values were rated by 207 vocational rehabilitation clients nad 59 graduate students. The dependent measure was the Adult Vocational Maturity Index. Older subjects with more education were more vocationally mature. Those subjects who considered-(a) getting a feeling of accomplishment, (b) doing work without feeling it is morally wrong, (c) having steady employment, (d) independence, (e) opportunity to use special talents, (f) challenge, and (g) self-satisfaction-important, were high in vocational maturity. Subjects who considered such things as-(a) telling other workers what to do, (b) having the position of “somebody” in the community, and (c) prestige-important, were lower in vocational maturity. The data indicated that choice of occupational reinforcers and preferences for specified values are reflected in the individual's “vocational maturity”.     

Does teaching an omnibus mand preclude the development of specifying mands?

When problem behavior is controlled by a synthesized reinforcement contingency, a simple omnibus mand that yields access to all reinforcers simultaneously has been shown to effectively replace problem behavior. The question arises as to whether teaching an omnibus mand will preclude the acquisition of specifying mands for each of the combined reinforcers. In this study, after 3 students diagnosed with autism acquired an omnibus mand (“My way, please”) that yielded all identified reinforcers simultaneously, specifying mands (e.g., “All done,” “May I have my toys?” “Play with me”) were taught to yield each individual reinforcer (e.g., escape, tangibles, attention). Problem behavior was immediately eliminated for all children, and the omnibus mand was acquired quickly. Teaching an omnibus mand did not preclude acquisition of specifying mands for any learner and instead allowed for the acquisition of specifying mands once problem behavior had been effectively reduced.     

Students’ Need Satisfaction Profiles: Similarity and Change over the Course of a University Semester

Self-determination theory positions the satisfaction of students’ needs for autonomy, competence, and relatedness as important determinants of various educational outcomes. In this study, we identify subpopulations of students characterized by distinct configurations of need satisfaction in the educational context, and assess the extent to which the nature of these configurations, and students’ individual profiles, remain stable over the course of a university semester. We also examine the role of perfectionism in the prediction of profile membership, and how these profiles relate to a variety of educational outcomes. A total of 521 first-year undergraduate university students completed our measures at the beginning and end of a university semester. We identified five need satisfaction profiles, which remained unchanged over the course of the study. Students characterized by higher levels of self-oriented perfectionism were more likely to be a member of a profile characterized by high levels of relatedness and global needs satisfaction associated with average levels of competence need satisfaction (“Globally Satisfied and Highly Connected” profile) relative to the other ones, and into the “Globally Satisfied” profile relative to the “Globally Dissatisfied, Highly Connected, and Competence Deficient” profile. Finally, the “Globally Dissatisfied, Highly Connected, and Competence Deficient” profile was associated with the least desirable outcomes (the lowest levels of students’ interest toward their studies, satisfaction, and attendance, and the highest levels of dropout intentions).     

Strong Vocational Interest Blank basic interest clusters and occupational satisfaction

A Q-factor analytic technique applied to the Strong Vocational Interest Blank (SVIB) basic interest scales of 156 males yielded three bipolar factors described as conceptual (applied vs theoretical thinking); interpersonal (people vs things); and volitional (autonomy vs structure). From these results the investigators constructed a model for categorizing occupations into corresponding vocational areas: managerial vs academic, social vs physical sciences, and professional vs technical. Each individual's primary interest area and occupational status relative to the six corresponding areas was then determined. The degree of fit between interests and job categorization related significantly to ratings of job satisfaction (p < .001). Those findings are complementary to Holland's notion that interests are expressions of psychological needs and to Lofquist and Dawis' perception of interests and jobs as needs and need reinforcers.     

Big Five personality traits,job satisfaction and subjective wellbeing in China

This paper examines the effect of the Big Five personality traits on job satisfaction and subjective wellbeing (SWB). The paper also examines the mediating role of job satisfaction on the Big Five–SWB relationship. Data were collected from a sample of 818 urban employees from five Chinese cities: Harbin, Changchun, Shenyang, Dalian, and Fushun. All the study variables were measured with well‐established multi‐item scales that have been validated both in English‐speaking populations and in China. The study found only extraversion to have an effect on job satisfaction, suggesting that there could be cultural difference in the relationships between the Big Five and job satisfaction in China and in the West. The study found that three factors in the Big Five—extraversion, conscientiousness, and neuroticism—have an effect on SWB. This finding is similar to findings in the West, suggesting convergence in the relationship between the Big Five and SWB in different cultural contexts. The research found that only the relationship between extraversion and SWB is partially mediated by job satisfaction, implying that the effect of the Big Five on SWB is mainly direct, rather than indirect via job satisfaction. The study also found that extraversion was the strongest predictor of both job satisfaction and SWB. This finding implies that extraversion could be more important than other factors in the Big Five in predicting job satisfaction and SWB in a “high collectivism” and “high power distance” country such as China. The research findings are discussed in the Chinese cultural context. The study also offers suggestions on the directions for future research.     

The Effect of Members' Use of a Formal Group as a Reference Group upon Group Effectiveness

Summary

To test the view that “urban” and “rural” workers in the same job derive satisfaction from different aspects in the work situation, 42 black supervisors were divided into urban and rural groups in terms of the number of years spent in a city or town. Among the urban group, the correlation between satisfaction with content job factors and overall job satisfaction, as measured by the Brayfield-Rothe index, was significantly greater than that between context factors and overall job satisfaction. Among the rural group, the position was reversed.     

Selling Task Characteristics and the Job Satisfaction of Industrial Salespeople

Abstract

Hypotheses were tested concerning the relationship between selling task characteristics and industrial salesforce job satisfaction. The specific explanatory model included the five core task variables measured by the “Job Diagnostic Survey Instrument” designed by Hackman and Lawler. The hypotheses tested were that salespersons' job satisfaction will be greater to the extent that they perceive their selling jobs to be characterized by high skill variety requirements, task identity, task significance, autonomy, and performance feedback from the job. In addition, based upon previous research in non-selling occupations, the salesperson's higher order need strength was examined as a possible moderator variable for the task characteristic/job satisfaction relationship.     

Health-related Quality of Life, Marital Satisfaction, and Social Support in Medical Staff in Iran

Quality of life is a subjective and multidimensional concept that includes all aspects of an individual’s life. Many investigations indicate that marital satisfaction is an important determinant of quality of life and social support affects both marital satisfaction and quality of life. Since medical staff face job stressors in their everyday life, in the present cross-sectional study, the relationships between quality of life, marital satisfaction, and social support in medical staff in Tehran were analyzed. Data collection was performed in 653 medical staff using socio-demographic questions, the SF-36 questionnaire, the ENRICH Marital Satisfaction Inventory, and the Social Support Questionnaire. The results revealed that men reported significantly higher quality of life and marital satisfaction than women, but there was no gender difference in social support. The quality of life and marital satisfaction domains were found to be differentially correlated among male and female participants. All domains of marital satisfaction were found to be significantly associated with the “vitality” and “mental health” domains among females and “physical functioning” domain in the male. Also, social support was associated with almost all quality of life domains in both sexes. The multiple regression analyses indicated that all the study variables combined with socio-demographic factors can explain between 12 % and 28 % of the variance in quality of life domains. Therefore, focusing on these factors could be an effective approach to improve quality of life in medical staff as a group with a stressful job.     

组织职业生涯管理对职业承诺和工作满意度的影响 ——职业延迟满足的中介作用分析

以321名企业员工为被试,通过自编的职业延迟满足问卷,考察了企业员工的职业延迟满足在组织职业生涯管理对职业承诺、工作满意度影响过程中的中介作用。结果表明：职业延迟满足与组织职业生涯管理、职业承诺、工作满意度存在显著正相关;工作年限等人口统计学变量对职业延迟满足没有显著的预测作用;公平晋升、注重培训对职业延迟满足有显著的预测作用;职业延迟满足在组织职业生涯管理对职业承诺、工作满意度影响过程中存在中介作用;在结构方程模型中,职业延迟满足在公平晋升、注重培训与职业承诺、工作满意度之间存在中介作用;而职业延迟满足在职业发展与职业承诺、工作满意度之间不存在中介作用     

Some Problems Concerning the Assessment of Job Characteristics in Nursing Work

Abstract

The question of whether one should use subjective rather than “objective” assessments of job characteristics is still the subject of a vigorous discussion in analytical studies of jobs and in job design. In nursing work situations, too, the attention of managers and researchers for such studies is growing. In this article the results of a study are presented in which a comparison is made between two kinds of assessments: job characteristics as judged by task performers (nurses) and job characteristics as judged by non-task performers (nursing management). Differences and agreements between mean scores as well as between correlations with dependent variables like job satisfaction were analysed. Most agreement seems to be on the ratings of “complexity and difficulty”, “work pressure”, and “promotion and growth opportunities”. As to “feedback and clarity”, “autonomy”, and “patient caring opportunities”, differences between the ratings have been found. It appears that a larger number of correlations between the nurse-rated job characteristics and the reaction variables is found to be statistically significant than between the management-rated job characteristics and the reaction variables. Social, organizational, and methodological reasons for the observed differences are put forward.     

Expectancy-Based Job Cognitions and Job Affect as Predictors of Organizational Citizenship Behaviors1

This study investigated the importance of expectancy-based job cognitions and job affect (the affective component of job satisfaction) in helping to account for “organizational citizenship behaviors” (OCBs; Organ, 1988). Data pertaining to the expectancy-based job cognitions (i.e., expectancies, instrumentalities, valences), job affect, and OCB performance of 65 state finance agency employees were examined. We anticipated that the effect of expectancy-based job cognitions on OCB would be partially mediated by affect-based job satisfaction. This expectation was confirmed in that, after controlling for negative and positive affectivity, generalized instrumentality beliefs were found to affect OCB-altruism directly, as well as indirectly through the influence of affect-based job satisfaction.     

The role of need level and/or need salience as moderators of the relationship between need satisfaction and work alienation-involvement

Contrary to previous findings documenting the importance of higher-order need satisfaction, a recent study by G. J. Gorn and R. N. Kanungo (Organizational Behavior and Human Performance, 1980, 26, 265–277) has indicated that satisfaction of lower-order needs may lead to job involvement if such needs are salient. Data from a heterogeneous sample of 632 employees from six organizations were used to test six hypotheses concerning the effects of need level (higher vs lower order) and need salience as moderators of the relationship between need satisfaction and alienation-involvement. Three different ways of operationalizing need saliency were used, including a replication of Gorn and Kanungo's procedure. Higherorder need satisfaction was correlated with alienation-involvement scores to a significantly greater degree than was lower-order need satisfaction, even for those for whom lower-order needs were most salient. Need saliency was not found to moderate the need satisfaction-involvement relationship when need level was controlled. Issues regarding the operationalization of “need salience” were discussed and a new measure of alienation-involvement (the A-I Scale) was introduced. Implications for further empirical investigations of the need saliency issue were noted, as was the universal application of job enrichment programs aimed at promoting higher-order need satisfaction.     

Show me The Money! do Financial Rewards for Performance Enhance or Undermine The Satisfaction from Emotional Labor?

Does satisfaction from performing emotional labor (EL)—maintaining positive emotions with customers as part of the job—depend on the financial rewards available for good service? According to a “controlling perspective” of rewards, satisfaction from performing EL may be undermined by financial incentives, but based on a “valuing perspective” of rewards, the relationship should be enhanced. We contribute to the literatures on EL and performance‐contingent rewards with a “full‐cycle” inquiry of this question conducted with (a) a field survey of diverse occupations in the United States, (b) an experimental call center simulation with U.S. college students, and (c) a multilevel study of Taiwanese sales firms. Overall, financial rewards for service performance enhanced, rather than undermined, satisfaction from EL requirements and effort (i.e., surface acting) with customers. Performing EL by modifying feelings (i.e., deep acting) was positively related to job satisfaction regardless of rewards, beyond personality traits. Results have implications for reward structures and enhancing job satisfaction with this increasingly common form of labor.     

The Role of Trait Emotional Intelligence in a Gender‐Specific Model of Organizational Variables1

This article investigated the relationships between trait emotional intelligence (“trait EI” or “emotional self‐efficacy”) and 4 job‐related variables (perceived job control, job stress, job satisfaction, and organizational commitment). Gender‐specific data (N=167, 87 females) were analyzed via multigroup structural equation modeling. Perceived job control had a negative effect on stress and a positive effect on satisfaction. Stress had a negative effect on satisfaction, which, in turn, had the strongest positive effect on commitment. There were many gender differences in the model, mainly concerning age, which was negatively related to control and commitment in the female sample only. Trait EI had specific, rather than widespread, effects in the model. Discussion focuses on trait EI's implications in the workplace.     

Work engagement: Further reflections on the state of play

In this article we further reflect on the “state of play” of work engagement. We consider, clarify, and respond to issues and themes raised by eight preeminent work engagement researchers who were invited to respond to our position article. The key themes we reflect upon include: (1) theory and measurement of engagement; (2) state and task engagement; (3) climate for engagement versus collective engagement; (4) the dark side of engagement; (5) where job crafting may go wrong; and (6) moderators of the engagement–performance relationship. We conclude that engagement can sensibly be conceptualized as a positive and high arousal affective state characterized by energy and involvement; that there may be additional dimensions that might usefully be included; that we need to more fully understand the day-to-day and moment-to-moment temporal dynamics and implications of engagement; that a “climate for engagement” will influence individual and organizational outcomes; that although engagement is at heart a positive construct, the “dark side” of engagement needs to be acknowledged and understood; that “job crafting” provides a potentially powerful way for employees to manage their engagement; and that we need to gain a better understanding of the moderators that influence the way that engagement is related to performance. We also outline some practical implications that follow from our conclusions.